Terms of service.

Effective Date: [Insert Date]

These Terms of Service (“Terms”) govern the use of tuition and after-school classes (“Services”) provided by Ilmara Academy (“we,” “our,” or “us”).

By enrolling a student in our Services, you (“Parent/Guardian” and/or “Student”) agree to these Terms.

1. Enrollment and Eligibility

  • Students must be enrolled by a parent or legal guardian if under 18.

  • Accurate information must be provided at the time of enrolment (including student details, emergency contacts, and medical information where relevant).

  • Enrolment is subject to availability and confirmation from us.

2. Fees and Payments

  • Fees are payable in advance as per the agreed payment schedule (weekly, monthly, or term-based).

  • Payments may be made via [insert payment methods: bank transfer, card, cash, etc.].

  • Late payments may result in suspension of classes until fees are cleared.

  • Fees are non-refundable unless otherwise stated (e.g., service cancellation by us).

3. Attendance and Cancellations

  • Regular attendance is expected to ensure student progress.

  • If a student is unable to attend, the parent/guardian must notify us at least [X hours/days] in advance.

  • Missed classes without prior notice may not be eligible for rescheduling or refunds.

  • We reserve the right to cancel or reschedule classes due to unforeseen circumstances (e.g., tutor unavailability, emergencies).

4. Code of Conduct

  • Students are expected to behave respectfully towards tutors and peers.

  • Disruptive, abusive, or unsafe behavior may result in suspension or termination of services without refund.

  • Parents/guardians are responsible for ensuring that students attending online classes have a safe and suitable learning environment.

5. Learning Materials

  • We may provide or recommend study materials and resources.

  • All materials (handouts, worksheets, digital files) remain the intellectual property of [Your Tuition Service Name] unless otherwise stated.

  • Students/parents may not copy, distribute, or sell materials without written permission.

6. Online Classes

  • If services are delivered online, parents/guardians are responsible for ensuring students have access to a working device, stable internet, and necessary software.

  • Online sessions may not be recorded, copied, or shared without our consent.

  • We are not responsible for disruptions due to internet or technical failures outside our control.

7. Limitation of Liability

  • We will take reasonable care in providing tuition services but do not guarantee specific academic outcomes or grades.

  • We are not liable for any indirect, incidental, or consequential losses arising from use of our services.

  • Parents/guardians remain responsible for the welfare and supervision of students outside class hours.

8. Privacy and Data Protection

  • We collect and process personal information in accordance with our Privacy Policy.

  • Information is used solely for delivering services, communicating with parents/guardians, and administrative purposes.

9. Termination of Services

  • Parents/guardians may terminate enrolment by providing [X days/weeks] written notice.

  • We may terminate services if:

    • Fees remain unpaid,

    • Student behaviour breaches the Code of Conduct, or

    • Other serious circumstances arise.

10. Changes to Terms

We may update these Terms from time to time. The latest version will always be made available to parents/guardians. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

For questions or concerns about these Terms, please contact us:

Ilmara Academy
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Business Address]